NineWin Casino FAQ — Everything You Need to Know Before You Play

Yes. NineWin operates under Curacao eGaming licence B2C-SFED5WMV-1668JAZ, issued through Cyberluck Curacao N.V. to operator Pointissimo B.V. All games run on a certified RNG audited by independent testing agencies. The site uses 256-bit SSL encryption and TLS 1.2 for every transaction and login session. Payment processing is handled by Pointissimo Digital Ltd, a Cyprus-registered company. These are standard, verifiable credentials - not marketing claims.

The restricted list includes the United Kingdom, United States, Russia, Belarus, Ukraine, France and its overseas territories, the Netherlands, Spain, Lithuania, Israel, Azerbaijan, Kazakhstan, Uzbekistan, Tajikistan, Kyrgyzstan, Moldova, Armenia, Curacao, Gibraltar, Jersey and the Netherlands Antilles. If you are in a restricted country, registration will be declined. Always check the current terms on the site, as the list can change.

New players receive a three-part bonus across their first three deposits: 100% up to 150 GBP plus 150 free spins on deposit one, 55% up to 150 GBP plus 100 free spins on deposit two, and 100% up to 150 GBP on deposit three. The minimum deposit to activate each part is 15 EUR. Wagering is 35x applied to the deposit plus bonus. Slots contribute 100% toward the wagering requirement; card games, roulette, poker and video poker contribute 5%; live dealer games do not count. Each bonus must be cleared within 7 days. Maximum bet while a bonus is active is 5 EUR on slots and 10 EUR on live games. Full details are on the NineWin bonuses page.

Crypto withdrawals typically process within a few minutes. E-wallets such as Skrill, Neteller and MiFinity take up to 24 hours. Card withdrawals take 2 to 5 working days, and bank transfers up to 7 working days. The minimum withdrawal amount is 50 EUR. Daily limit is 3,000 EUR, weekly limit 15,000 EUR, and monthly cap 30,000 EUR. VIP players on higher tiers can negotiate increased limits with their personal manager.

Before your first withdrawal you must complete KYC verification. The standard document set is: a valid government-issued ID (passport or national ID card), proof of address dated within the last three months (utility bill or bank statement), and in some cases confirmation of the payment method used. Documents are reviewed within 24 to 72 hours. NineWin also complies with AML requirements, which may trigger additional checks for large transactions.

NineWin accepts Visa, Mastercard, Skrill, Neteller, MiFinity, Paysafecard, Payop and bank transfer. Supported cryptocurrencies are Bitcoin, Ethereum, Litecoin, Tether and XRP. Deposits are instant and the casino does not charge a deposit fee. Withdrawals go back to the same method used for the deposit. Minor conversion fees may apply when your account currency differs from the transaction currency.

The library contains over 6,000 titles from 65-plus providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Hacksaw Gaming, Nolimit City, Big Time Gaming, BGaming, Red Tiger and Yggdrasil. The catalogue covers video slots, Megaways, Bonus Buy, progressive jackpots, RNG table games, 500-plus live dealer tables, crash games, scratch cards, virtual sports and 26 NineWin Originals. Slot RTP typically falls between 94% and 98%.

A dedicated Android APK is available for download directly from the official site - third-party stores are not recommended. iOS users and those preferring a browser can access a fully optimised mobile site that covers over 90% of the desktop catalogue, including live dealer rooms and sports betting. The site can also be saved as a PWA via the browser address bar. Biometric login (fingerprint) is supported on compatible Android devices. More details are on the NineWin app page.

Players can set daily, weekly and monthly deposit limits directly from their account settings. Session reminders (reality checks) are available. Self-exclusion can be set for 6, 9 or 12 months, or indefinitely. The casino does not accept players under 18 and recommends parental control tools such as GamBlock and Net Nanny. Free self-assessment is available at BeGambleAware. Support can provide contacts for addiction help organisations on request.

The loyalty programme has 16 levels across four tiers: Bronze, Silver, Gold and Platinum. You earn Wager Points at a rate of 1 WP per 10 EUR staked on slots. Other game categories contribute between 10% and 50% of the stake toward WP. Every 10 EUR staked also earns coins redeemable in the rewards shop for free spins, reload bonuses or cashback boosts. Platinum members receive 8% instant rakeback, a personal VIP manager, higher withdrawal limits and invitations to offline events. Daily rakeback reaches up to 17% depending on your tier.

Live chat is available 24 hours a day, 7 days a week and is accessible from both sides of the screen. Email support is listed in the site footer and inside your account dashboard. There is also a Telegram bot for updates and promotions, plus official pages on Facebook, Instagram and X (Twitter). All support is in English. The team handles payment issues, KYC queries, bonus clarifications and account management.